Refund & Cancellation Policy
Last updated: 3 October 2026
SocialPulse is currently completely free. No payments are taken today. This policy applies to any paid features we offer in the future.
1. Point packs
- You can request a full refund within 7 days of purchase if you have not used any of the purchased points.
- Points that have already been spent on campaigns cannot be refunded.
- If you stop a campaign, unused points return to your SocialPulse balance (not as money).
2. Premium membership
- You can cancel at any time; your benefits continue until the end of the paid period, and you will not be charged again.
- If you are charged for a renewal you did not want, contact us within 7 days for a refund of that renewal.
3. Failed or duplicate payments
If money was deducted but the purchase did not appear in your account, or you were charged twice, contact us. Verified cases are refunded in full.
4. No refunds for rule violations
Accounts closed for breaking our Terms of Service (for example fake accounts or cheating) are not eligible for refunds.
5. How refunds are paid
Approved refunds go back to the original payment method (UPI, card or netbanking) within 5 to 7 working days, depending on your bank.
6. Contact
To request a refund, message us on our Facebook page with your account email and payment reference.